Thursday, May 17, 2012
W T F, F B
For a company that pulls down Billions in revenues, making its founders rich beyond their ability to spend it all, you’d think Facebook could afford to hire a few people to answer phones or at least respond to E mails. I wouldn’t even complain if they outsourced it as long as the person who answered the phone spoke English. Facebook is, after all, allegedly a social networking site. That’s great as far as it goes. But it is carrying the concept of social networking to ridiculous heights when one clicks on Contact Us and is directed to the Community. So, let me see if I have this straight, if I have a problem, or an issue, there is no one at Facebook to provide assistance. It’s just all of us social networkers out here on our own, providing assistance to each other. One of the many problems with that concept is the amount of time it takes to navigate through a morass of unrelated information trying to find answers. This weakness in Facebook wasn’t immediately apparent. It took Timeline to bring it to the forefront. I don’t know about all of you computer geniuses out there, but I’m having issues. So are most of the people I know. Hello, Facebook Creators – you may be brilliant on some level, but you sure don’t know much about actual social networking skills. Check out the unbelievably high quality of customer service at Apple and Amazon. Now those people are social networkers. You don’t even have to call them. Just ask them to call you. They’ll solve your problems no matter how long it takes. They’ll thank you for calling. Then they’ll send a follow up E mail to be sure your problem was solved and that you are satisfied. Facebook – You get an F in Plays Well With Others.